THE SCOPE AND THE TERMS OF THE WARRANTY FOR EXECUTED FLOORING WORKS

1. The Contractor hereby grants the Ordering Party a guarantee for the works performed. The warranty period is 24 months from the date of receipt of the floor.

2. The Ordering Party is obliged to report the defects to the Contractor in writing within 14 days, or otherwise the warranty is lost.

3. In the event of detecting defects covered by this warranty and resulting directly from the errors made in the assembly, the Contractor is obliged to remove them at his own expense, within the time limit agreed with the Ordering Party.

4. The Ordering Party may not claim any additional costs related to the difficulties related to the warranty repair of the floor as well as the need to re-scrape the floor or replace its parts.

5. If there is a need for repair under warranty, the Ordering Party will provide the floor that is clean and free from any objects that may block the access to the repaired area on the floor, and after the repair, it will bring and set the items that have been removed free of charge.

The contractor guarantees the following

– varnish, oil will not peel off with proper maintenance and care
– the staves or boards will not come off the floor.
The Contractor indicates appropriate maintenance products intended for cleaning and maintenance of the surface protected with varnish:
For washing use Blanchon – Lisabril
For maintenance use Blanchon – Decapant and Metalizator
For an oil-protected surface:
For washing use Blanchon soap
For maintenance use Blanchon restoration oil
The agents should be used according to manufacturer’s instructions.

Terms of the guarantee
The condition of the warranty is compliance with the following recommendations:
Solid or laminated wood floors are 100% natural and hygroscopic, they react to changing environmental conditions.
Wood draws water from its surroundings and expands as the air humidity rises or shrinks as the air humidity decreases. This can be manifested by a change in the size and shape of the planks, and as a result, by formation of gaps and cracks, and even detachment of the floor from the surface when the air humidity is too low, or by breakout, bulging and detachment from the substrate when the air humidity is too high. In air-conditioned rooms, too low or high humidity may also occur.

1. Transportation:
The floor should be transported in covered means of transport. Packages must be secured against shifting and damage during transport.
The buyer is obliged to inspect the floor before laying it and read the terms of use and the manual attached to the product. Laying the floor means accepting the quality of the product from the visual point of view. Complaints will not be considered after the floor has been laid. Individual batches of products may slightly differ in shade from those presented at sales stands as models.

2. Surrounding conditions:
The required air temperature in the room where the parquet is installed 18 – 22 ° C, air humidity 45% to 65%. In winter, when air humidity drops significantly, it is recommended to use air humidifiers (special containers with water suspended on radiators or electric humidifiers), while in summer, when air humidity increases excessively, an air dryer should be used.

3. Surface:
The floor must be perfectly even. The humidity must not exceed: 2% for a cement floor and 8% for a wooden floor. Of course we do such measurements using appropriate instruments, which can be confirmed by a written report.
The room should be heated before, during and after installation, and the temperature should be in the range of 18-22 degrees C.
After installation, wait 14-21 days before further finishing. During this time, the floor reaches a hygroscopic equilibrium, typical for the environment in which it will be used.
The paint or oil is fully hardened after approx. 21 days. After 2 to 3 days, you can walk on the floor wearing soft shoes or socks.
Furniture can be set up after 10-12 days.
The floor should be protected against excessive contact with water.

4. Installation:
The floor must be perfectly even. The humidity must not exceed: 1.8% for a cement floor and 8% for a wooden floor. Of course we make such measurements using appropriate instruments, which can be confirmed by a written report.
The room should be heated before, during and after installation, and the temperature should be in the range of 18-22 degrees C.
After installation, wait 14-21 days before further finishing. During this time, the floor reaches a hygroscopic equilibrium, typical for the environment in which it will be used. The paint or oil is fully hardened after approx. 21 days. After 2 to 3 days, you can walk on the floor wearing soft shoes or socks.
Furniture can be set up after 10-12 days.

5. Installation activities:
When carrying out works that require protection of the floor, e.g. painting, it should be protected by covering it with paper, the floor must not be covered with foil.

6. Maintenance:
Only the products produced by professional companies should be used for the care and maintenance of wood, following the manufacturer’s instructions.
The sliding friction coefficient of these preparations meets the requirements of DIN 18032 for sports floors. NOTE! Preparations are available in ELEMENTS LTD

7. Protection:
Before door entering, doormats should be installed to remove sand and other hard dirt from the shoes. Movable furniture must be placed on a special mat to protect the floor, while fixed furniture and chairs must be covered with felt.

The warranty does not cover for the following:
1. Damage caused during the installation.
2. Damage caused by the natural wear and tear of the floor.
3. Usage-caused acoustic effects.
4. Color variations resulting from the natural color change caused by sunlight.
5. Problems arising from the natural work of wood
6. Floor installation with visible defects.
7. Damage resulting from failure to comply with the warranty conditions.
8. Defects resulting from the causes beyond the Contractor’s, such as hidden defects in material and defects or damage resulting from changes or repairs made by other people.
9. Changes resulting from the limited properties of the wood, such as changing the shade of the wood due to sunlight
10. Mechanical damage, scratches, dents.
11. Cemented gaps and voids in the floor (putty may collapse, crumble, stratification)

In the event of disagreement on the validity of the warranty claims, the Parties should hire an independent expert or appraiser authorized to inspect wooden floors.

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Ordering Party

 

 

Contractor